Processing Time
Orders are typically processed and shipped within 1 business day.
During high-volume periods, processing may take up to 2 business days, but we always work to ship as quickly as possible to preserve freshness.
Shipping Methods
All orders ship via reliable, trackable carriers. Standard delivery typically takes 2–3 days within the United States.
Expedited options may be available at checkout depending on your region.
Cold-Aware Packaging
SEE YOU GLOW serums are mixed fresh and stored cold until the moment they leave our facility.
Shipments include protective materials to help maintain temperature, but it is completely normal for the package not to feel cold upon arrival.
Peptides remain stable for several days during normal shipping conditions, even if temperatures fluctuate. Once delivered, refrigerating the serum maintains maximum potency and performance.
Tracking Your Order
Once your order ships, you will receive a tracking number by email or text.
You can follow your package in real time until it reaches your door.
Incorrect Address or Delivery Issues
Customers are responsible for entering accurate shipping information at checkout.
If a package is delayed, misdelivered, or lost, contact us, and we will assist in locating or replacing your order.
International Shipping
If international shipping is offered in the future, customers will be responsible for duties, taxes, or customs fees imposed by their country.
Order Changes & Cancellations
Because orders ship quickly, we cannot guarantee changes once an order is submitted.
Contact us immediately at support@seeyouglow.com, and we will assist whenever possible.
Returns & Refunds Policy – SEE YOU GLOW
All Sales Final Once Opened
Because SEE YOU GLOW serums are freshly mixed, cold-crafted, and preservative-free, they cannot be resold or restocked once opened.
For this reason, all opened products are final sale.
Damaged, Compromised, or Incorrect Orders
If your order arrives damaged, compromised, leaking, or incorrect in any way, contact us within 30 days, and we will immediately replace the item at no cost to you.
Email: support@seeyouglow.com
Include photos of the issue and your order number for the fastest service.
Dissatisfaction or Reaction
If you are genuinely unsatisfied with your experience or feel the serum did not perform as expected, contact our team and we will review your case.
We handle these situations individually and will always work with you to find a fair solution.
Lost or Delayed Packages
Your order is fully protected.
If a package is lost, severely delayed, or marked as delivered but missing, reach out to us, and we will assist in resolving or replacing the order.
Return Shipping
Because products cannot be restocked once opened, returns are not required unless requested by our support team.
Unauthorized Returns
Packages sent back without contacting us first will not be eligible for a refund or replacement.